OUTSOURCING
An abstract from: Outsourcing really can save money By Denise Dubie, Network World
"Companies that outsource infrastructure management and application services can expect to save 12 percent to 17 percent annually on average."
Outsource your IT processes to team Genesis. Our services comprise the following:
1. Helpdesk Outsource
- Total helpdesk outsource
- Dedicated helpdesk number
- Monthly call report
- Remote control support
2. Traditional Outsource
- Warm body placement
- Desktop support
- System administrator
- Database administrator
3. SLA Driven Outsourcing
- Infrastructure Support Team
- ITSM according to ITIL methodology (SLA, Capacity, Availability, Configuration)
- Monthly SLA report and review
