JOB ID: MSO-DEOS-1501v1
Job Description
- Provide Helpdesk support and calls login
- Provide remote support
- Provide 1st level troubleshooting via phone or email to End users
- Provide 2nd level onsite to resolve any calls beyond level 1
- Provide co-ordination with various maintenance PC vendors for support, troubleshooting or warranty claim
- Perform hardware troubleshooting for Desktops, Notebooks, Peripherals and Printer
- Perform software troubleshooting of standard desktop software and Office applications
- Handle Email client Support for Desktops
- Maintain Desktop hardware configuration & operating systems (Windows 7, Vista, etc)
- Troubleshoot remote users dial-in problems if any
- Troubleshooting any IT problems encountered by users
- Provide Mobile Phone devices (Blackberry, iPhone etc) troubleshooting and support
- Network printers/copier troubleshooting and support
- Provide technical assistance such as deploying and setting up of new/old Printers, Notebooks and PCs, software installation and data migration
Qualifying Experience & Certifications
- Microsoft Certified Professional
- Min 1 year experience in supporting Windows 2000, XP and 7 desktop/laptop PCs
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Experience installing software, patches, updates on Desktops and Laptops
- Customer Service Experience a must
- At least a Diploma in Computer Studies/Information System/Information Technologies or its equivalent.