Job Description

  • Provide Helpdesk support and calls login
  • Provide remote support
  • Provide 1st level troubleshooting via phone or email to End users
  • Provide 2nd level onsite to resolve any calls beyond level 1
  • Provide co-ordination with various maintenance PC vendors for support, troubleshooting or warranty claim
  • Perform hardware troubleshooting for Desktops, Notebooks, Peripherals and Printer
  • Perform software troubleshooting of standard desktop software and Office applications
  • Handle Email client Support for Desktops
  • Maintain Desktop hardware configuration & operating systems (Windows 7, Vista, etc)
  • Troubleshoot remote users dial-in problems if any
  • Troubleshooting any IT problems encountered by users
  • Provide Mobile Phone devices (Blackberry, iPhone etc) troubleshooting and support
  • Network printers/copier troubleshooting and support
  • Provide technical assistance such as deploying and setting up of new/old Printers, Notebooks and PCs, software installation and data migration

Qualifying Experience & Certifications

  • Microsoft Certified Professional
    • Min 1 year experience in supporting Windows 2000, XP and 7 desktop/laptop PCs
    • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
    • Experience installing software, patches, updates on Desktops and Laptops
    • Customer Service Experience a must
  • At least a Diploma in Computer Studies/Information System/Information Technologies or its equivalent.
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