PRIVACY POLICY : GENESIS NETWORKS PTE LTD

GENESIS NETWORKS PTE LTD is committed to safeguarding the personal information you provide to us. Please read this Privacy Policy to learn about how we collect, use and/or disclose your personal information when you visit our premises, access our corporate website, or engage with us.

Generally, unless exceptions permitted by law apply, we will notify you of the purposes for which your personal information may be collected, used, or disclosed before doing so. We will also obtain your consent for these intended purposes. You have choices regarding the collection, use, and disclosure of your personal information and the right to object to its processing. However, please note that if you decide not to provide the requested information, we may be unable to fulfil our contractual obligations or provide the services you seek.

We may also collect, use, or disclose your personal information in certain situations permitted under the Singapore Personal Data Protection Act (PDPA) or other relevant laws, including:

  • To respond to emergencies that threaten your life, health, or safety, or that of another individual.
  • When necessary for national interest, investigations, or legal proceedings.

Information We Collect

 

Business Contact Information

We collect information that you voluntarily provide to us (primarily business contact information such as your name, job title, company name, company address, company contact number and company e-mail address) when you enquire about our services via email, telephone or through our website. We will use this information strictly for business-to-business (B2B) transactions.

Visitor Management and CCTV System

When you visit our premises, your image may be captured by our CCTV system. For access to secure areas, you will need to register in our electronic visitor management system, which collects your name, designation, the last four digits of your identification number, and your phone number. This information is primarily collected for security and incident investigation purposes.

Website Cookies

Our corporate website, accessible from https://www.gen-net.com.sg/, uses cookies to improve your browsing experience. The cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use our website generally, recognize your repeat visits and preferences, as well as to measure and analyse traffic. These cookies will be stored in your browser only with your consent. By clicking “Accept All” on our cookie banner, you consent to the use of cookies on our website. You also have the option to opt-out of these cookies by changing your cookie settings. But opting out of some of these cookies may have an effect on your browsing experience.

Log Files

GENESIS NETWORKS PTE LTD follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Third-Party Websites, Servers or Ad Networks

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on GENESIS NETWORKS PTE LTD, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that GENESIS NETWORKS PTE LTD has no access to or control over these cookies that are used by third-party advertisers.

GENESIS NETWORKS PTE LTD‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

How We Use Personal Information

We may use your Personal Information to:

  • Deliver the products, solutions, services and support or carry out the transactions you have requested;
  • Send communications to you, including information about product safety, your transaction status including notifications about products in your cart and order confirmations, specific programs in which you have chosen to participate, products, solutions and services available from GENESIS NETWORKS PTE LTD, events, promotional offers and surveys;
  • Facilitate your use of our website, online chat forums, including newsgroups and blogs;
  • Facilitate communications from Business Partners;
  • Customize, analyse and improve our products, solutions, services (including the content and advertisements on our website to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications and relationship with you;
  • Better understand our customers and online users, including profiling based on interests and interactions with our site;
  • Personalize content and implement your preferences;
  • Enforce our conditions of sale, website terms and separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of our websites, our businesses, and our products or services;
  • Monitor the safety and security or our premises, review incidents for investigation purposes, and assist law enforcement agencies when required; or
  • Perform other functions or serve other purposes, as disclosed to you at the point of collection, or as required or permitted by law.

 

How We May Share Your Personal Information

We may share your Personal Information as necessary to satisfy the purpose, or a directly-related purpose for which the information was collected as described above, to the following parties:

  • Any person or company who is acting for, jointly or on our behalf, in respect of the purpose or a directly-related purpose for which the personal information was provided;
  • Any financial institutions, charge or credit card issuing companies, credit bureau, or collection agencies necessary to establish and support the payment of any services due or requested; and
  • Any government authority in compliance with any applicable laws, rules and regulations, codes of practices, guidelines, court order, other legal processes or requirements.

We may also disclose your personal information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; or if GENESIS NETWORKS PTE LTD reasonably believes it is necessary to protect GENESIS NETWORKS PTE LTD, its customers or the public.

Except as described above, we will not disclose your personal information to third parties for their own marketing purposes without your consent.

Withdrawal of Consent, Access and Correction         

 

If you wish to withdraw your consent or request access to or correction of your personal information, please contact our Data Protection Officer (DPO) at the email address below.

Please note that withdrawing your consent for purposes essential to fulfilling our contractual obligations or providing our services may have consequences. We will review your request and inform you of any implications before proceeding. We aim to process your withdrawal request within 10 business days after verifying your identity. If we require additional time, we will notify you of when we expect to fully address your request.

For access and correction requests, we strive to process them within 30 calendar days after verifying your identity. If additional time is needed, we will inform you of the expected timeframe for completing your request. Please be aware that an administrative fee may be charged for processing your request to access your personal information, and we will notify you of any applicable fee in advance.

Accuracy

 

We will take reasonable measures to ensure that the personal information we collect about you is accurate, complete, not misleading, and kept up to date, based on its intended use. Whenever possible, we will validate the information you provide using widely accepted practices and guidelines. If we have an ongoing relationship with you, it is important that you inform us of any changes to your information.

Protection

 

We implement comprehensive administrative, physical, technical, and organizational security measures to safeguard your personal information from loss and to prevent unauthorized access, disclosure, copying, use, or modification, regardless of its format. Additionally, we have established effective organizational practices to uphold the confidentiality and integrity of your information, sharing it only with authorized personnel on a strict ‘need to know’ basis.

Retention of Your Data

We will retain your personal information as necessary in connection with the purposes described in this Privacy Policy, for applicable legal or business purposes. We will cease to retain your personal information as soon as it is reasonable to assume that the permitted purpose is no longer being served by their retention.

Any unsolicited personal data received by us will not be retained. If received by email or through our website, these unsolicited personal data will be deleted right away. If received by telephone, these will not be recorded. For any unsolicited personal data that you have provided as part of any document submitted to us, we will mask the unsolicited data before using, disclosing and/or retaining the said document.

Transfer Limitation

 

We generally do not transfer your personal data to countries outside of Singapore. However, if such a transfer is necessary, we will ensure it is conducted lawfully and will take appropriate measures to ensure that your personal data continues to receive protection standards that are at least comparable to those provided under the PDPA.

Data Breach Notification

 

In the event of a breach security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and once assessed that it is a notifiable data breach, we shall report this breach within 3 calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

GENESIS NETWORKS PTE LTD does not knowingly collect any Personal Identifiable Information under Children and Young People Act (CYPA) from children under the age of 14. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to Policy

 

We reserve the right to modify or change this Policy at any time, and any amendments will be posted on this website. This Policy works in conjunction with any contractual and consent clauses related to the collection, use, and disclosure of your personal information. Your continued engagement with us signifies your acknowledgment and acceptance of this Policy and any subsequent changes.

Contact Us

 

If you have any enquiries or feedback regarding our personal data protection policies and procedures, or if you wish to file a complaint, make a request related to your personal data, or learn more about how we collect, use, disclose, retain, and dispose of your personal data, please contact our Data Protection Officer at DPO@gen-net.com.sg.

Please include your name and contact information with any query, request, or complaint. We take all enquiries, feedback, requests and complaints seriously and will address them confidentially and within reasonable time.